Billing, seats and cancelling
Your membership, adding seats, cancelling, and what happens to your agent and files when you do.
In this tutorial
A Heyron membership is $49 a month per seat. Each seat holds one agent, with its own computer and $15 of AI usage a month, and your membership includes the Solo Software Studio community. Everything about your plan lives on the Billing page in the left menu of your dashboard.
What's on the Billing page
At the top you'll see Heyron membership with a status badge:
| Status | What it means |
|---|---|
| Active | You're paid up and everything is running |
| Cancels at period end | You've cancelled. Agents keep working until the date shown |
| Payment failed | Your last payment didn't go through. Update your card to keep your agents running |
| Ended | The membership has finished and your agents are stopped |
| Complimentary | Your seats are on us |
Below that are your Seats, how many are In use, how many are Free, and when the membership Renews or Ends.
Seats: adding and removing agents
One seat = one agent. To run another agent:
- On Billing, click Add seat. You're charged the prorated amount for the rest of this billing period straight away.
- Go to Agents and click Create agent to launch an agent in the new seat.
You can also do it in one go from the Agents page: when all your seats are in use, the Create agent window offers Add seat and launch.
If you have a seat you're not using, click Remove a free seat. Your next invoice is credited for it. You can only remove seats that don't have an agent in them; to free one up, delete the agent first.
Deleting an agent doesn't remove its seat. The seat stays paid for, so you can launch a new agent in it.
Update your card or download invoices
Click Payment method and invoices. This opens Stripe's secure billing portal, where you can change your card and download past invoices.
If your status shows Payment failed, updating your card here is the fastest fix.
Cancelling your membership
- Open Billing and click Cancel membership.
- Confirm. Your status changes to Cancels at period end.
Here's what happens next:
- Until the end of your paid period, your agents keep working as normal.
- Changed your mind? Click Resume membership any time before that date.
- After that date, your agents are stopped, not deleted. Their files, memory and settings are kept.
Refunds and billing questions
For refunds, double charges or anything that looks wrong, open a support ticket and choose the Billing category. Include:
- The email you pay with
- What you expected and what happened instead
- The date of the charge, and the last 4 digits of the card if you have them
Never include your full card number. See how to get help for writing a ticket that gets sorted quickly.
Paid with a different email?
If you paid with one email and log in with another, your membership won't show up. Use Paid with a different email? on the Billing page to link the payment to your account. If that doesn't work, open a ticket.
Frequently asked questions
How much does Heyron cost?
$49 a month per seat. Each seat includes one hosted agent, $15 of AI usage a month, and access to the Solo Software Studio community.
What happens to my files if I cancel?
Your agents keep working until the end of the period you've paid for, then they stop. They're never deleted, and their files, memory and settings are kept.
Can I cancel any time?
Yes. Click Cancel membership on the Billing page. You can Resume membership before your paid period ends if you change your mind.
How do I get a refund?
Open a support ticket with the Billing category and the details of the charge. A person on our team will look at it.
Does a top-up count as part of my membership?
No. AI usage top-ups are separate one-time payments added to a single agent. See AI usage and top-ups.